Privacy Statement

Cocoa Lovers UK – Privacy Statement

Overview

At Cocoa Lovers UK, we are a family-owned business built on a foundation of integrity and long-term thinking. This independence allows us to invest in a sustainable future guided by our enduring principles. We believe the world we want tomorrow starts with how we do business today.

Our Data Privacy Principles:

We value and respect the personal data you entrust to us.
We are clear and responsible about how we handle the personal data in our care, guided by our principles and the law.
We respect the privacy rights you have.
We are committed to the continual improvement of our privacy and security practices.

The data controller for processing personal data on our website, as defined in this Privacy Statement, is Cocoa Lovers UK. We are committed to promptly responding to any questions or concerns you may have.

This Privacy Statement explains how we collect, use, communicate, disclose, and otherwise process personal data through our website, products, mobile apps, or other sites that display this statement, which we refer to collectively as our “Sites.” This also applies to personal data you provide in person, through our products, or at any of our retail locations.

When does this Privacy Statement not apply?
Our Sites may contain links to third-party websites that are not operated by us. If you provide your personal data to these sites, their own privacy policies will apply. We are not responsible for the privacy practices of other sites. This statement also does not apply to third-party video content embedded on our Sites.

The Personal Data We Collect

We may collect different kinds of personal data, depending on how you interact with us. We retain your personal data only as long as necessary for the purposes outlined here.

The categories of data we may collect include:

Identifiers: Such as your name, contact information, or account username.
Customer Records: Such as your purchase history or billing information.
Financial Information: Such as payment card details.
Internet or Network Activity: Such as your IP address, device information, or how you interact with our Sites.
Location Information: General location data derived from your IP address.
Content of Communications: The contents of any messages, calls, or chats you have with us.
Demographic Data: Such as age or gender, if you choose to provide it.
Inferences: We may generate new information about your likely preferences based on the data we collect, such as inferring your interest in certain product types.

Sources of this Data:
This data is collected:

Directly from you when you make a purchase, create an account, or contact us.
Automatically when you interact with our Sites via cookies and similar technologies.
From third parties such as data analytics providers or social media platforms.

How We Use Your Personal Data

We use the personal data we collect for the following business purposes:

To fulfill your orders and provide our products and services to you.
To operate, maintain, and improve our Sites, services, and products.
For advertising and marketing purposes, subject to your preferences.
For security and fraud prevention.
To comply with our legal obligations.

We may share your personal data in the following circumstances:

Within our company for internal business purposes.
With service providers and vendors who process data on our behalf under strict instructions (e.g., payment processors, delivery companies).
For legal reasons, such as with law enforcement or regulators where required by law.
During a business transfer, such as a merger or sale of assets.
With your consent or at your direction.

We do not sell your personal data to third parties for their own marketing purposes.

Your Privacy Rights and Choices

You have rights regarding your personal data, which may include the right to access, correct, or delete the data we hold about you. You also have choices about how we use your data for marketing.

To exercise your rights or make general inquiries about our privacy practices, please contact us through the designated form or address provided in the “Contact Us” section of our website.

How We Use Cookies and Similar Technologies

Our Sites use cookies and similar tracking technologies to collect certain kinds of data automatically. These help our Sites function, remember your preferences, and understand how our Sites are used so we can improve them.

You can control the use of cookies through your browser settings. Please note that disabling some cookies may affect the functionality of our Sites.

Data Security and Retention

We implement appropriate technical and organizational security measures designed to protect your personal data. We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting requirements.

Changes to This Privacy Statement

We may update this Privacy Statement from time to time. The “Last Updated” date at the top of this page will indicate when the latest changes were made. We encourage you to review this statement periodically.

Contact Us

If you have any questions about this Privacy Statement or our data practices, please contact our Data Protection Officer via the contact form available in the help section of our main website.